FAQ's
Frequently asked questions
FAQS
Shipping Times,Costs;
Shipping Information: Orders usually ship by the end of the next business day. Orders placed after 12:45pm PST will be processed the next business day. This includes all air shipments. Expedite orders placed after 12:45pm PST on Friday will ship next business day (Monday).
Business Hours-Monday through Thursday 10:00 a.m. - 5:00 p.m., Friday 10:00 a.m. - 300 p.m. Pacific Standard Time.
Phone Orders 760-494-7303
For Order Status- Once your order is processed, You will recieve an e-mail order confirmation which will include your order tracking information. Should you have any questions though please call us or e-mail us and we will be happy to assist you.
Email us at sales@flagsandemblems.com.
Sales Tax: We do not charge sales tax on any orders, except for shipments to the state of CA which is 7.75%.
Refund & Return Policy: Return UNUSED items within 14 days of delivery date for a full refund (less shipping), for a full refund of purchase price. Refund/Return policy does NOT apply to custom made items. No refunds are offered on custom made items unless due to our error.
Please enclose all items and original packaging with item/s. Used and or damaged items will not be accepted under our refund policy. There is no warranty or guarantee on items unless offered by the manufacturer. Warranty issues need to be addressed with the manufacturer. We cannot address manufacturer warranties as these are offered by them and must be addressed with them.
FLAG CASES: Return unused item(s) within 14 days of receipt for full refund LESS shipping/handling fees and $10 restock fee. You are responsible for properly packing your return item and will be charged for items damaged in transit. Please contact us prior to returning an item to recieve a Return Material Authorization (RMA#).
DEFECTS: Defective items must be reported within 14 days of receipt. Flags and Emblems will exchange the defective item(s) if reported within 14 days. Some items may have a natural flaw which is not considered a defect. Flags and Emblems will not be liable for defective items NOT reported within the 14 day policy.
SHIPPING ERRORS- If we accidentely ship you the wrong item please return for a complete refund. We will pay return shipping provided the item in question is returned unopened and in new condition.
SPECIAL ORDERS: Special orders are non-refundable/non-returnable.
SHIPPING/HANDLING FEES: Non-refundable. RE-STOCK FEE: none except for Guidon Poles, where a 10% fee applies.
ADDRESS TO SHIP TO:Please ship all products to the following address:
RMA# Flags and Emblems.Com 110 Copperwood Way Suite A Oceanside, CA 92058
Please contact us to receive a Return Material Authorization (RMA) prior to returning any products.
Buy using our easy secure shopping cart.... We accept Visa, Master Card and Discover on our website or you can also pay using Pay Pal. You can also mail us a Money order or cashiers checks but we cannot ship your products until payment clears. Please send your check or money order along with the product code, quantity, and shipping preference to:
Flags and Emblems.Com 110 Copperwood Way Suite A Oceanside, CA 92058
We Ship USPS Parcel Post, First Class, Priority,Express Mail, and UPS Ground.
FAQS
Shipping Times,Costs;
Shipping Information: Orders usually ship by the end of the next business day. Orders placed after 12:45pm PST will be processed the next business day. This includes all air shipments. Expedite orders placed after 12:45pm PST on Friday will ship next business day (Monday).
Business Hours-Monday through Thursday 10:00 a.m. - 5:00 p.m., Friday 10:00 a.m. - 300 p.m. Pacific Standard Time.
Phone Orders 760-494-7303
For Order Status- Once your order is processed, You will recieve an e-mail order confirmation which will include your order tracking information. Should you have any questions though please call us or e-mail us and we will be happy to assist you.
Email us at sales@flagsandemblems.com.
Sales Tax: We do not charge sales tax on any orders, except for shipments to the state of CA which is 7.75%.
Refund & Return Policy: Return UNUSED items within 14 days of delivery date for a full refund (less shipping), for a full refund of purchase price. Refund/Return policy does NOT apply to custom made items. No refunds are offered on custom made items unless due to our error.
Please enclose all items and original packaging with item/s. Used and or damaged items will not be accepted under our refund policy. There is no warranty or guarantee on items unless offered by the manufacturer. Warranty issues need to be addressed with the manufacturer. We cannot address manufacturer warranties as these are offered by them and must be addressed with them.
FLAG CASES: Return unused item(s) within 14 days of receipt for full refund LESS shipping/handling fees and $10 restock fee. You are responsible for properly packing your return item and will be charged for items damaged in transit. Please contact us prior to returning an item to recieve a Return Material Authorization (RMA#).
DEFECTS: Defective items must be reported within 14 days of receipt. Flags and Emblems will exchange the defective item(s) if reported within 14 days. Some items may have a natural flaw which is not considered a defect. Flags and Emblems will not be liable for defective items NOT reported within the 14 day policy.
SHIPPING ERRORS- If we accidentely ship you the wrong item please return for a complete refund. We will pay return shipping provided the item in question is returned unopened and in new condition.
SPECIAL ORDERS: Special orders are non-refundable/non-returnable.
SHIPPING/HANDLING FEES: Non-refundable. RE-STOCK FEE: none except for Guidon Poles, where a 10% fee applies.
ADDRESS TO SHIP TO:Please ship all products to the following address:
RMA# Flags and Emblems.Com 110 Copperwood Way Suite A Oceanside, CA 92058
Please contact us to receive a Return Material Authorization (RMA) prior to returning any products.
Buy using our easy secure shopping cart.... We accept Visa, Master Card and Discover on our website or you can also pay using Pay Pal. You can also mail us a Money order or cashiers checks but we cannot ship your products until payment clears. Please send your check or money order along with the product code, quantity, and shipping preference to:
Flags and Emblems.Com 110 Copperwood Way Suite A Oceanside, CA 92058
We Ship USPS Parcel Post, First Class, Priority,Express Mail, and UPS Ground.
